Registry
Dirty rooms
35
Rude staff
39
Dirty territory
11
Rooms do not match the description and photographs
12
Problems with booking (for example, overbooking)
6
Problems with plumbing or water supply
6
Other
44
Travel agency does not respond to inquiries
3
The tour does not match the description
4
There were additional expenses I wasn’t told about in advance
3
Tourists’ safety was not ensured
4
The guide was rude
0
The vehicle was dirty
1
Untidiness
3
Low-quality food
2
The WC is dirty/smells bad
1
The vehicle does not match the description and photos
0
Rude staff
0
The WC is dirty/smells bad
3
Object of illegal gambling business
4
